Shipping & Returns

SHIPPING & HANDLING

KINGDOM DELICACIES currently only ships to Canada and the United States via Canada post.

SHIPPING COST

Shipping costs are calculated based on the weight of the packages, the delivery postal/zip code, and your chosen shipping method.

EXPECTED DELIVERY TIME

Please allow 1 - 2 business days for your order to be processed before it's ready for shipping. All orders will be shipped from Delta, BC.

   Canadian customers:

You can choose between Standard or Xpress Post. Standard post usually takes up to 10 business days for delivery depending on your location. Xpress Post is usually between 1-5 business days.  Please note that some remote regions in Canada can take up to 21 business days for delivery.

   United States customers:

Canada Post Ground and Canada Post Xpress are available for United States customers. Canada Post Ground usually takes 14 - 21 business days depending on the state the package is being delivered to. To expedite your order, Canada Post Xpress is your best option as delivery usually takes 4 - 7 business days. Our Shipping depot is located in Eastern Canada so deliveries to California or Texas for example will take 3 or 4 days longer than shipping to New York.

Please note that shipping time frame does not include any custom delays, weekends or public holidays.

 


 

RETURNS

We have a 30-days return policy if the product did not work out well for you. There will be no refund or exchange after 30 days of purchase. 

To be eligible for a return, your item must be unused and in the same condition and in the original packaging as it was shipped. To complete your return, we require a receipt for proof of purchase. Please note that shipping cost is nonrefundable.

There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of business days.

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales.kdelicacies@gmail.com.

To return your product, you should mail your product to: 310-11985 86 avenue, Delta, BC, V4C 2Y1, Canada.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.