About

DELICACY CANDLES is an artisan candle company located in Vancouver, British Columbia. We provide high quality eco-friendly scented candles that will decorate your home and fragrance the air. We deliver what candle lovers are looking for in a candle. All our candles are hand-crafted in Canada in small batches to ensure freshness and quality. Using only the highest quality non-toxic wax and 100% cotton lead free wicks, each Delicacy scented candle will light up your rooms.


CANDLE SAFETY GUIDE

Here are a few tips to help you enjoy every moment of your delicacy scented candle safely.

• When you first light your candle, make sure it burn until the top layer is liquid wax.
• Do not burn your delicacy scented candle for less than 1 hour and more than 4 hours at a time.
• Always keep the wick centered. Trim it to 1/4 inch each time before burning.
• Make sure the candle is placed on a stable, heat-resistant surface.
• Keep burning candles away from drafts and air currents.
• Never move a burning candle.
• Stop burning a candle when only 1/2inch of wax remains. It will help prevent the glass containers from cracking or breaking.
• Do not extinguish candles with water as it can cause glass jars to break.
• Do not use lid to extinguish candles
• Keep a burning candle out of the reach of children and pets.
• Never burn your candle near anything that can catch fire such as bedding, paper, books, furniture, etc.


HOW TO CARE FOR YOUR DELICACY SCENTED CANDLES?

• Keep the wick properly trimmed so as to prevent soot from forming on the glass
• Keep candles free of any flammable materials and do not pour liquid into candles
• Candle burning time may vary as the fragrance, colour, burning habits and the weather may affect each candle burning time
• Make sure the flame remains in the center of the candle
• When not in use, always keep candles covered to avoid dust accumulation
• Whenever possible keep delicacy scented candles in a cool and dark place as light/heat impact negatively the fragrance and colour of candles


If you have any additional questions please contact us at info@delicacycandles.com





SHIPPING AND RETURNS

SHIPPING AND HANDLING

Delicacy Candles currently only ship to Canada and the United States via Canada Post.

SHIPPING COST

Standard Post: Delicacy Candles offers free shipping to all its Canadian customers. However, a $3 handling fee is charged per item.
Xpress Post: shipping costs are calculated based on the weight of the packages and the delivery postal/zip code.

EXPECTED DELIVERY TIME

Please allow 1 – 3 business days for your order to be processed before it’s ready for shipping. All orders will be shipped from Delta, BC.

Canadian customers:

You can choose between Standard or Xpress Post. Standard post usually takes up to 10 business days for delivery depending on your location. Xpress Post is usually between 1-5 business days. Please note that some remote regions in Canada can take up to 21 business days for delivery.

United States customers:

Canada Post Ground and Canada Post Xpress are available for United States customers. Canada Post Ground usually takes 14 – 21 business days depending on the state the package is being delivered to. To expedite your order, Canada Post Xpress is your best option as delivery usually takes 4 – 7 business days.

Our Shipping depot is located in Western Canada. So deliveries to New York for example will take 3 or 4 days longer than shipping to California. Please note that shipping time frame does not include any custom delays, weekends or public holidays.

RETURNS

Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Unfortunately, the shipping fee is not refundable. There are certain situations where only partial refunds are granted:

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
* Any item that is returned more than 30 days after delivery

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7 business days.

If you haven’t received a refund after 7-10 business days, contact your credit card company as it may take some time before your refund is officially posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@delicacycandles.com

To return your product, you should mail the product to: 310-11985 86 avenue, Delta, BC, V4C 2Y1, Canada.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund. If Delicacy Candles has mistakenly ship the wrong item, the company will be responsible for the shipping cost.

If you are returning an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance as we cannot guarantee that we will receive your returned item.